Privacy Policy

1. Information We Collect

When you use Hoteltivi services, we may collect the following types of information:

• Account Information: Name, email address, phone number, and company details provided during registration.
• Usage Data: Information about how you interact with our platform, including device types, features used, and access logs.
• Payment Information: Billing details processed securely through our payment partners.
• Device Data: Information about TVs and devices connected to your Hoteltivi account.

2. How We Use Your Information

We use collected information to:

• Provide and maintain our hotel TV management services.
• Process transactions and send related notifications.
• Improve and personalize your experience.
• Communicate updates, promotions, and support information.
• Ensure platform security and prevent fraud.

3. Tenant Data Isolation

Hoteltivi operates a multi-tenant architecture where each customer (tenant) has completely isolated data. We guarantee that:

• Your hotel's data, content, guest information, and configurations are strictly separated from other tenants.
• No tenant can access, view, or modify another tenant's data under any circumstances.
• We will never share, sell, or disclose tenant-specific data to other tenants, third parties, or any external entity.
• Administrative access to tenant data is restricted and audited for security compliance.

4. Data Sharing

We do not sell your personal information or tenant data. We may share limited data with trusted third-party service providers (such as cloud hosting and payment processors) who assist in operating our platform, subject to strict confidentiality and data processing agreements. These providers are prohibited from using your data for any purpose other than delivering our services.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage cookie preferences through your browser settings.

6. Data Security

We implement industry-standard security measures including encryption at rest and in transit, role-based access controls, regular security audits, and isolated database environments per tenant to protect your data. However, no method of electronic transmission is 100% secure.

7. Data Retention & Deletion

We retain your data for the duration of your active subscription. Upon account termination or at your request, we will permanently delete all tenant data, including media content, configurations, and guest information, within 30 days unless required by law to retain it.

8. Your Rights

You have the right to:

• Access and request a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your data, subject to legal obligations.
• Export your data in a standard format.
• Opt out of marketing communications.

9. Contact Us

If you have questions about this Privacy Policy or concerns about data privacy, please contact us at [email protected].